Accessibility statement

This accessibility statement applies to www.push.gov.uk

This website has been developed to comply with the WCAG 2.1 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some text does not have sufficient colour contrast
  • There are some empty headings in the code
  • There is some missing alt text and images of text
  • There are some links which don’t make sense out of context
  • Some documents may not be fully accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

If you’re not satisfied with how we’ve dealt with your problem, you can find information on a making a complaint here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Digital Customer Experience is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Colour contrast issues

Some text does not have sufficient colour contrast when compared with its background. This includes link text, and text in the website’s footer. This means that some users may find some text hard to read.

We are investigating changes to text colour to ensure all text has sufficient contrast.

Empty headings

There are some spaces for headings in the code with no text in them. This might be disruptive for users who are accessing the website with assistive technology.

Our development team are investigating a way to remove these headings.

Missing alt text and images of text

There are some instances on the website where alt text is missing, or there is an image of text. This can make it difficult for some users to access non-text content.

We are advising content editors on ensuring that non-text content has a text alternative.

Links that don’t make sense out of context

There are some links that don’t make sense out of context. For example, only the word ‘here’ is linked, meaning that users who use screen readers may not fully understand what each link is for.

We are advising content editors on ensuring that links are given sufficient cont

Issues with documents

Some documents that have been uploaded to the website may not be fully accessible. This means that users accessing the website on screen readers might have trouble reading these documents.

We are working on a council-wide approach to ensuring all documents uploaded to websites are accessible.

Preparation of this accessibility statement

This statement was prepared on 8 August 2023. It will be reviewed every annually to ensure continual compliance with the WCAG 2.1 AA standard for accessibility.

This website was last tested on 12 June 2023. The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).