Accessibility statement

This accessibility statement applies to www.push.gov.uk

This website has been developed to comply with the WCAG 2.2 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some text does not have sufficient colour contrast
  • There are some empty headings in the code
  • There is some missing alt text and images of text
  • There are some links which don’t make sense out of context
  • Some documents may not be fully accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

If you’re not satisfied with how we’ve dealt with your problem, you can find information on a making a complaint here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Digital Customer Experience is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations

  1. Some text does not have sufficient colour contrast when compared with its background. For example, text within the drop down menu on the Joint Committee page has a low colour contrast due to a plugin, which means we may not have a fix. This means that some users may find it hard to read. This fails WCAG 2.2 Success Criterion 1.4.3 Contrast (Minimum). 
  2. There are some spaces for headings in the code with no text in them. This might be disruptive for users who are accessing the website with assistive technology. This fails WCAG 2.2 Success Criterion 1.3.1: Info and Relationships. This issue is caused by bought theme and plugins, which means we may not have a fix.
  3. There are some instances on the website where alt text is missing, or there is an image of text. This can make it difficult for some users to access non-text content. This fails WCAG 2.2 SC 1.1.1 – Non-text content.
  4. There are some links that don’t make sense out of context. For example, only the word ‘here’ is linked, meaning that users who use screen readers may not fully understand what each link is for. This fails WCAG 2.2 SC 2.4.4 – Link Purpose (In Context). 

Our website developers and content editors identified the above issues during the last accessibility audit. Fixes for some of these issues have been applied to the most popular pages informed by Google Analytics 4. We’re continuing to audit and improve accessibility across the rest of the website.

Content that’s not within the scope of the accessibility regulations 

Many of our older PDF don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader. 

The Accessibility regulations 2018 – PDFs don’t require us to fix these or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Preparation of this accessibility statement

This statement was prepared on 8 August 2023. It was last reviewed on 27 April 2025.

This website was last tested on 27 April 2025. The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).